Security Engineer - Support Team Lead

6 days ago

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Managed IT Services • Complete Outsourced IT Services • Hosted Cloud Services • Help Desk Support • Onsite Engineering

201 - 500 employees

🔒 Cybersecurity

🏢 Enterprise

Description

• We are seeking a skilled and dedicated Security Engineer Support Team Lead to elevate our customer support experience. • In this role, you will lead a team of security engineers in troubleshooting complex technical issues, providing timely solutions, and ensuring customer satisfaction. • The ideal candidate excels at diagnosing problems, identifying root causes, and clearly communicating solutions to customers. • This role requires hands-on experience with security technologies, a strong customer service orientation, and the ability to foster a collaborative and supportive team environment.

Requirements

• Bachelor’s Degree in Cybersecurity or related discipline preferred, or equivalent combination of education, certifications, and relevant work experience. • 3+ years of experience in a security support role. • Strong background in troubleshooting security technologies and resolving complex technical issues within a support environment. • Proven experience with Microsoft Sentinel and Defender XDR products, with a focus on utilizing these tools for diagnostic analysis and customer support. • Extensive experience in supporting and troubleshooting Endpoint Detection and Response (EDR) solutions. • Strong understanding of API security protocols and measures, and the ability to assist customers with related security challenges. • Ability to analyze customer-reported issues, security logs, and other relevant data to effectively diagnose and resolve complex problems and make informed decisions. • Proficiency in developing and automating client-facing reports. • Excellent communication skills for both technical and non-technical audiences. • Demonstrated understanding of cybersecurity threats and incident response procedures. • Knowledge of risk assessment tools, technologies, and methods, and their relevance to customer security postures. • Passion for cybersecurity, customer service, and continuous learning. • Must be able to work effectively in a team environment, collaborate closely with colleagues, and build strong relationships with customers.