Program Manager - Trust and Safety

February 20

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Thumbtack

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Thumbtack is a platform that connects people with local professionals offering various services such as home improvement, repair, and cleaning. Users can search for specific services like house cleaning, handyman work, electrical and wiring repair, and more, getting access to trusted professionals with reviews and cost estimates. The platform is designed to make finding, hiring, and working with professionals simple and efficient, with the convenience of managing everything from one app. It serves millions of people across the U. S. , providing a wide range of services including landscaping, event planning, and more.

1001 - 5000 employees

👥 B2C

🏪 Marketplace

📋 Description

• A home is the biggest investment most people make, and yet, it doesn’t come with a manual. • With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. • We’re seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day. • As a Program Manager for Trust and Safety, you’ll be responsible for evaluating global policies and operational processes, identifying experience obstacles and process inefficiencies, building outlines and workflow maps, and project managing initiatives to completion. • You’ll collaborate with internal leadership and cross-functional teams (Legal, Product, Engineering, Marketing, Support Operations, Enablement, etc.) on updates and solutions to improve the Thumbtack user experience and the Trust and Safety organization's global policies, operational processes, and documentation.

🎯 Requirements

• 2+ years in program management, policy or project management, and can lead complex projects to successful outcomes (impacting approx. 10 to 100+ people). • Bachelor’s or Master’s degree with applicable knowledge. (We’re open to applicants with comparable work experience in lieu of a degree.) • Track record of analytical decision-making and problem-solving skills, which includes executing/driving solutions forward yourself. • Has written detailed, organized proposals, policies, processes, workflows, etc. • Strong communicator with the ability to explain your findings and recommendations to various stakeholders and audiences. • Can quickly build expertise, absorb details, and adapt to shifting priorities. • Excellent communication, collaboration, and interpersonal skills and responds to new/complex situations with curiosity, creativity, and empathy.

🏖️ Benefits

• Virtual-first working model coupled with in-person events • 20 company-wide holidays including a week-long end-of-year company shutdown • Library (optional use collaboration & connection hub) in San Francisco • WiFi reimbursements • Cell phone reimbursements (North America) • Employee Assistance Program for mental health and well-being