Client Operations Manager

November 6

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Ticketmaster

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10,000+

Description

• CLIENT OPERATIONS MANAGER Location: Austin, TX Division: Ticketmaster NA - Festivals & GA (Front Gate Tickets) • The Client Operations Manager is responsible for managing all client relationship functions. • The COM is an advisor and consultant for their clients working in tandem with all executives, departments and stakeholders to meet and exceed client expectations. • The COM works with Event Programmers, Field Operations Managers and team leadership to ensure standardization of communication and support for all clients. • Act as primary advisor and consultant for client’s ticketing and event needs, providing expertise in all aspects of the client relationship. • Conduct quality control processes to ensure the accuracy of event details in the ticketing system. • Execute and complete other duties as assigned. • Required travel is focused primarily during the summer months. During this time travel can be very heavy.

Requirements

• 3+ years’ experience in enterprise software industry is highly desirable. • Experience with the ticketing industry highly desirable. • Experience with client services or relationship management a big plus. • H.S. diploma or equivalent, Bachelor’s degree preferred. • Computer savvy and proficient with Microsoft Word and Excel. • Confidence in communication, to include written, listening, and presentation of data to colleagues and Supervisor. • Strong organizational skills and attention to detail. • Strong customer relationship skills and customer focus. • Strong leadership skills, experience in team leadership is helpful. • Strong project management skills, project management experience is helpful. • Good people skills to build solid relationships with professionals on all levels. • Certain degree of creativity, latitude and problem solving is needed. • A passion for the live entertainment industry and the public who experience it. • Ability to learn new technology. • Ability to successfully handle multiple projects simultaneously, as well as handle pressure and challenging situations. • Ability to travel up to 25% of the time, and work flexible hours, including evenings and weekends for extended periods of time.