Event Support Specialist

February 28

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

+5 more states

🌵 Arizona – Remote 🏄 California – Remote 🥔 Idaho – Remote 🎰 Nevada – Remote 🌲 Oregon – Remote ⛷️ Utah – Remote ☕ Washington – Remote

💵 $20 - $25 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Ticketmaster

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Ticketmaster is a leading ticketing platform that facilitates the sale of tickets for concerts, sports events, theater performances, and other live entertainment. The platform offers a user-friendly experience for purchasing tickets, as well as managing events and finding popular shows and games. Ticketmaster serves as the official ticket marketplace for many major sports leagues and artist events, making it a key player in the live entertainment industry.

10,000+ employees

Founded 1976

🛍️ eCommerce

⚽ Sports

📋 Description

• As part of the Event Management team, you will support Ticketmaster clients in all their event management needs. • This includes building events and making updates to events based on work requests from clients. • Collecting, reviewing, and inputting accurate data into Ticketmaster Host system following procedural best practices and established standards, then verifying the output. • Meet and exceed Event Management service level agreements. • Accurately input event data into Ticketmaster Host system and identify and resolve event related errors. • Work with clients, promoters, and internal departments such as marketing, accounting, customer service, event operations and support and client support, when creating events and distributing information regarding those events. • Establish and develop relationships with assigned clients. • On-Call schedule rotation amongst the team; after hour, weekend and holiday client support responsibilities. • From time to time, will be responsible for other duties as assigned by, but not limited to, Senior Event Specialist, the EM Manager, or the Regional Director of Event Management.

🎯 Requirements

• 1-3 years experience with the Ticketmaster System, or related field experience, with some exposure and knowledge of the Ticketmaster system • Service oriented, with strong organizational and communication skills • Able to successfully handle multiple priorities • Certain degree of creativity, latitude, and problem solving is required • Box Office experience a plus • Overall awareness of the entertainment business is important • Knowledge of how TM departments impact on one another, and on outside clients is a plus • Must have the ability to accommodate a flexible schedule including some Saturdays, evenings, and holidays • Excellent written and oral communication skills, good organizational skills, and attention to detail • Must be computer literate with excellent data entry skills • H. S. diploma or equivalent required. BA/BS degree is preferred