Vice President - Global B2B CRM

11 hours ago

🇺🇸 United States – Remote

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

+2 more states

🏄 California – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🤠 Texas – Remote

💵 $128k - $160k / year

⏰ Full Time

🔴 Lead

👔 Vice President

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10,000+ employees

Founded 1976

🛍️ eCommerce

⚽ Sports

Description

• Define CRM vision, strategy and roadmap across all business and operational stakeholders • Develop a Global CRM functional solution that will promote consistency in practice but also flexible to adapt to key local particularities or business needs • Lead a CRM team who collaborates with subject matter expert stakeholders to build requirements based on priority and business impact, and using a data-driven approach CRM team will manage the tactical initiatives/projects raised by stakeholders to help reduce process times, increase quality and improve robustness of our operational database • Review and analyze usage to ensure that the initiatives are being utilized correctly and consistently across end users, and deploy strategies to improve consistency and data hygiene • Optimize our operational flow systems: ensure that CRM systems are operating efficiently and directly leading to employee and client satisfaction, and driving lower cost to serve • Develop “how to” and best practice materials for end users and partner with Education & Training team • Build an internal change champion/SME groups across the various stakeholders to keep users informed, engaged, and provide feedback on latest developments • Build and maintain relationships across lines of business and key user stakeholders • Coordinate quarterly planning sessions across key LOB stakeholders and Tech/Dev teams • Stay up to date on Salesforce features and hold discovery calls with vendor to understand how features can help solve business requirements • Manage a centralized communication plan to end users

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field • 10+ years of experience and working knowledge of CRM software and tooling, Salesforce preferred • Knowledge of technical aspects of CRM tools, working with DB, Dashboards, Workflows, Automations, etc • Proven leadership experience and leading a high performing or cross functional team • Ability to define vision, strategy, and roadmap across multiple stakeholders • Experience in developing prioritization matrix and ROI metrics for roadmap prioritization • Excellent oral and communication skills • Strong presentation skills with the ability to convey vision, strategy, and concepts easily • Exceptional attention to detail, with the ability to guide the team to understand the impact of downstream implications to other teams • Strong research and analytical skills • Advanced Salesforce Certifications in Service and Sales Cloud