Customer Success Manager

August 9

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TIP Group

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Leading full-service equipment provider. How can we help you?

Trailer rental and leasing • Tanker rental and leasing • Maintenance and repair services • Tyre management • Damage repair

1001 - 5000

Description

• Effectively manage the onboarding and implementation of new clients • Provide guidance to our Customer Success Team in North America • Provide user training, ongoing support and troubleshooting to ensure the software is working correctly and meeting the client needs. • Collaborate with our product and technology teams to ensure our clients are getting the most out of the software and to help improve the service. • Lead training for new customer success employees within North America

Requirements

• Proven experience in a software implementation and customer support role • Prior experience thriving in a fast-paced startup/scale up environment • Exceptional people and communication skills • Prior experience as a lead or senior customer success specialist • Intrapreunership and proactiveness • Experience with ERP or accounting systems (eg. SYSPRO, Acumatica, Epicor) is a plus

Benefits

• Flexibility: We offer a range of remote, hybrid and flexible working options. • Global team: We are growing across APAC, AMER and EMEA and have team all across the world. • Our team genuinely loves working at TRAILD: We scored 100% on our 2023 eNPS survey.