Customer Success Analyst - Mandarin Speaking

November 8

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TheGuarantors

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Lease Rental Bonds

201 - 500

Description

• Manage a pipeline of deals and proactively follow up with customers in order to move deals forward and drive revenue • Communicate with customers via phone and email in a wide range of situations that each require a unique approach • Gather data on customer communications and engagement to fuel our never-ending quest to improve the user experience

Requirements

• Bachelor’s degree in a related field or equivalent experience • A roll up your sleeves mentality with excitement to research and learn what you don’t know • Empathy, integrity, and a sense of humor! • Highly organized and detail-oriented • Customer-centric mindset • Possess a team-oriented attitude • Strong math and analytical skills • Must be able to multitask and be highly adaptable to change • Ability to work during business hours (8 hour workday between 9 a.m. - 6 p.m. Eastern Standard Time) and work one weekend day per week with one day off during the week (5-day work week) • Excellent written and verbal communication skills in English and Mandarin

Benefits

• Opportunities to make an impact within a fast growing company • Medical, dental, & vision insurance, beginning day one • Health savings account with employer contribution • Generous PTO and paid holidays • Flexible working hours • 401(k) • Paid parental leave • Company sponsored short and long term disability • Flexible spending accounts (healthcare, dependent care, commuter)