Customer Success Advocate

16 hours ago

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Mighty Networks

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Community Entrepreneurship • Professional Networks • Community Software • Community Platform • Niche Social Networks

51 - 200

Description

• Since 2017, Mighty Networks has been revolutionizing online connections. • We enable creators, entrepreneurs, and brands to build and monetize communities through online courses, paid memberships, challenges, and events. • We are a seeking a proactive and versatile Customer Service and Sales Specialist to join our vibrant team. • You will act as the bridge between our users and our product, ensuring our community creators have the resources, support, and guidance they need to succeed. • You will actively conduct sales calls and follow up on potential leads to sell our various Plans.

Requirements

• 2+ years experience in customer support, community management, or a similar role. • Excellent communication skills, both written and verbal. • Professional demeanor and presence. • Previous experience with sales. • Strong problem-solving abilities and a customer-centric mindset. • Ability to work independently and as part of a team. • Experience with Intercom. • Previous experience working with multiple cross-functional teams. • Passion for community building and a keen interest in digital platforms. • Can easily break down complex technical concepts and translate them to less technical teammates and customers. • Experience with hosting webinars and/or group sessions. • Experience creating procedures, documentation, and planning projects. • PST working hours.

Benefits

• A dynamic and supportive remote work environment. • Opportunities for professional growth and development. • Competitive salary and benefits package. • A chance to be part of a company that's changing the landscape of community-led experiences.