Customer Success Advocate

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Roadrunner

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Less-Than-Truckload • Transportation • Freight • Metro-to-Metro • Customer Service

501 - 1000

Description

• Serve as a primary point of contact with RoadRunner's customers • Promote retention, loyalty, and growth opportunities • Manage multiple projects simultaneously and act as a bridge between customers and internal departments

Requirements

• 2-3 years experience in a corporate customer service setting • Strong verbal and written communication skills • Ability to manage multiple projects, multi-task and effectively prioritize conflicting assignments with minimal supervision • Proven ability to organize/manage multiple priorities coupled with the flexibility to adapt • Strong analytical and problem solving. Solid decision making in a timely manner. • Ability to learn new software and systems