Customer Success Manager

2 days ago

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Workiva

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Government Reporting • Internal Controls • Section 16 • SEDAR Reporting • SOX

1001 - 5000

💰 $689.3k Venture Round on 2014-10

Description

• Workiva Customer Success Managers (CSM) are a critical part of our customer-facing team. • CSMs serve as the primary point of contact for customers, managing the entire customer lifecycle by focusing on business outcomes; and identifying opportunities for growth within their named accounts post-sale. • As a CSM, your primary mission will be to maximize our customers return on investment (ROI) in the Workiva Platform. • You will develop and maintain close relationships with management, product adoption sponsors, and/or key stakeholders throughout the customer lifecycle. • You will work closely with Workiva’s Services team, Support team, Marketing team, and Sales team to drive adoption by ensuring customers are effectively onboarded, trained, and supported throughout the customer journey.

Requirements

• Minimum Qualifications • Undergraduate degree or equivalent combination of experience and education in a related field; an advanced degree may be considered in lieu of professional experience • 2 years of related experience (Customer Success, Customer Service, Account Management or Sales) • Preferred Qualifications • Experience supporting a SaaS application preferred • Deep commitment to customer success - not just satisfaction • Ability to understand complex problems and explain the source of those problems simply • Strong communication and presentation skills with a high level of comfort in delivering consultative recommendations • Self-starter with strong time management and prioritization skills

Benefits

• A discretionary bonus typically paid annually • Restricted Stock Units granted at time of hire • 401(k) match and comprehensive employee benefits package