Customer Success Manager - Retention Team

4 days ago

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Givebutter

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Crowdfunding • Non-profit Organizations • Online Fundraising • Charity • Crowd sourcing

11 - 50

💰 $7M Seed Round on 2022-06

Description

• Role Description • The Givebutter Customer Success team is looking for an outstanding relationship-builder with a combination of post-sales and fundraising expertise who can leverage every resource available to our customers to steward them to fundraising success. As a member of our growing team, you will have the opportunity to support the fundraising efforts of our highest-raising nonprofit customers. • Givebutter’s Customer Success team manages all high-value customer relationships and is broken into two sub-teams: Year One and Retention. The Customer Success Manager’s role is to own customer relationships from deal close through the end of the account’s first year (Year One Team) OR from the end of the first year through the lifetime of the account (Retention Team), maintaining and growing revenue while delivering a high level of value to our customers. • We're looking for a CSM to join our Retention Team starting in JANUARY 2025. You’ll be focused on helping our customers, primarily nonprofit organizations, optimize their fundraising, leveraging Givebutter’s many products and features. CSMs work regularly with cross-functional internal teams (including Sales, Marketing, Support, and Product, Design, & Engineering) to surface customer feedback and improve the entire customer experience.

Requirements

• 2-5 years of experience working for a nonprofit organization in fundraising or development; this is essential for understanding our customers. Experience in marketing fundraising campaigns is a plus. • 2-5 years of experience in a sales or post-sales role as a Customer Success Manager, Account Manager, Account Executive, or similar. • Proven track record of hitting and exceeding individual KPIs • Experience working with nonprofit CRMs and online fundraising tools • Excellent written and verbal communication skills. You’ll need to be able to communicate clearly to customers, and as a remote team, most of our communication is written • High EQ. You can read between the lines and get to the heart of what a customer is saying • Experience working with a CRM tool, preferably Hubspot