Customer Success Manager - Mid-Market

October 24

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Muck Rack

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Public Relations • Media Relations • Journalism • Computer Software • PR Software

201 - 500

💰 $180M Series A on 2022-09

Description

• Muck Rack is the leading SaaS platform for public relations and communications professionals. • As a Mid-Market Customer Success Manager, you will be focused on driving growth and securing renewals within Muck Rack's mid-market customer segment. • Serve as a primary contact for Muck Rack’s mid-market segment to retain and grow a book of business. • Consistently achieve revenue goals and meet activity requirements. • Manage customer feedback and deliver insights to internal stakeholders that will influence our product roadmap.

Requirements

• 1-3 years in Customer Success or Account Management within a B2B SaaS environment, with a proven track record of meeting and exceeding revenue goals • Expertise in overseeing the entire customer lifecycle; adept at handling complex renewal cycles and driving expansion within mid-market accounts • Background in contract management and negotiation • Demonstrated executive presence and strategic acumen in customer engagement • Precise and confident communication skills with an ability to address concerns and provide solutions that de-escalate potential conflicts • Ability to leverage data, including usage and adoption, for strategic decision making • Flexibility to adapt to changing priorities and new challenges in a dynamic work environment • Strong decision-making abilities to prioritize customer needs based on urgency and importance • Experience or strong interest in PR or journalism or an understanding of these industries is helpful

Benefits

• Remote Work, Forever. We’re a fully distributed team and have pledged to remain that way. • Transparent Compensation. We offer competitive geo-neutral pay in the U.S. • Health & Wellness. Muck Rack provides comprehensive health, dental, vision, disability and life insurance for employees and their families. • PTO and Family Benefits. Our team enjoys 4+ weeks of off-the-grid PTO, paid sick/mental health days and 13 paid holidays. • Personal & Professional Development. We grow talent by creating internal pathways for advancement and promotion. • Culture of Inclusion. We know that diverse perspectives breed innovation and help us better serve our customers. • Customer-First. Founder-controlled means we have the freedom to be nimble, highly collaborative and innovative.