Client Success Manager

2 days ago

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Veta Virtual

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Description

• We're Looking for You: Join Our Dynamic Team at Veta Virtual! • Are you a friendly and knowledgeable individual with a passion for helping clients succeed? • Do you thrive on building strong relationships, problem-solving, and continually improving processes? • If so, we want you to be part of our growing team! • About Us: Veta Virtual is a rapidly growing company redefining the virtual receptionist industry. • Founded in 2021, we’re on a mission to make a long-term positive impact by streamlining communication. • If you’re excited to be part of a company that’s revolutionizing an established industry, Veta Virtual is the place for you!

Requirements

• A Bachelor's Degree in Communications, Business Administration, Engineering, or a related field. • 2-5 years of experience in client success, account management, or a similar role. • A strong client-centered focus and dedication to delivering exceptional experiences. • Creative problem-solving abilities and a proactive mindset. • Excellent communication skills, both verbal and written. • Confidence in facilitating live sessions via platforms like Zoom. • Patience and empathy to handle challenging client situations. • The ability to learn and use new technology quickly (e.g., Google Suite, Hubspot, Slack, Calendly, Jotform, Zapier). • Bonus Points: Experience with Hubspot or other CRM tools. • Experience working with no-code applications like Zapier or Make. • Previous experience in consulting or working with executive stakeholders. • Technical background or familiarity with software/web development. • Programming experience (optional but a plus).

Benefits

• Competitive Compensation: A monthly salary ranging from $2,000 USD to $2,500 USD, based on experience, skill level, and location. • Growth Opportunities: We prioritize promoting from within, offering opportunities to advance into leadership or specialized roles. • Learning and Development: Access to training programs, workshops, and courses to broaden your skills, leading to more responsibilities and diverse project engagements. • Performance Recognition: Regular reviews and feedback to recognize achievements, discuss career aspirations, and create tailored development plans. • Innovation Encouragement: We value innovative thinking and encourage our team members to contribute new ideas. • Remote Work Environment: Enjoy the flexibility of working remotely, with occasional access to our Toronto HQ if you’re in Canada for meetings and events. • Paid Time Off: A minimum of 15 paid days off per year, with unlimited unpaid time off because we believe in the importance of rest and rejuvenation. • Culture Building Initiatives: Participate in company-wide and team events to foster strong connections among team members.