Customer Success Manager
October 20
Description
• Build and maintain strong customer relationships • Help customers successfully onboard • Conduct discovery conversations with customers • Be an expert in Chiku products • Champion customer responsiveness • Be proactive in addressing customer questions • Contribute and drive ideas for continuous development • Demonstrate the value of the Chiku application • Monitor application usage • Lead customer reviews • Handle other tasks in a fast-paced environment
Requirements
• Professional, outgoing, energetic personality • Excellent interpersonal and presentation skills • Highly motivated individual • Ability to manage multiple projects • Strong customer service background • Ability to train and build relationships with customers • Strong technical aptitude • Experience with Hubspot is a plus • Excellent project management, follow-through, and attention to detail • Self driven and curious to learn
Benefits
• health & wellness offerings • work/life balance offerings • generous paid time off and leave programs • commuter benefits • team events • snacks and other perks
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