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👉 Remote Jobs NetworkVirtual salesfloor for SDR and BDR teams to dial together, get real-time coaching from managers and stay engaged.
2 - 10
May 4
🇺🇸 United States – Remote
đź’µ $80k - $95k / year
⏰ Full Time
🟡 Mid-level
đźź Senior
🏆 Customer Success
đź—˝ H1B Visa Sponsor
Virtual salesfloor for SDR and BDR teams to dial together, get real-time coaching from managers and stay engaged.
2 - 10
• Manage a portfolio of 100+ SMB accounts, maximizing the impact and value of Nooks to users, stakeholders, and their business • Onboard new customers, ensuring a seamless integration of Nooks into their sales processes • Analyze customer usage metrics to identify Nooks features that might provide value and proactively lead upsell conversations • Monitor customer health metrics and develop proactive plans to address areas of concern • Assist with Technical Support for your customers as needed • Help us develop a scaled approach for customer success and retention, ensuring customer needs are met efficiently • Serve as the voice of the customer within Nooks, providing product feedback to ensure SMB customer requirements are successfully met
• 2+ years of B2B SaaS CSM experience managing a portfolio of 100+ accounts with a successful renewals track record • 1+ years of customer onboarding and support experience, ensuring easy access to relevant resources throughout the customer journey • 1+ years of SDR experience • Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo • Comfortable with data analytics and experience using data to proactively identify customer challenges • Excellent written and verbal communication skills • Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup • Demonstrated success taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment • Experience using a CS platform is a bonus
• Competitive compensation • Equity • Generous perks • Comprehensive benefits
Apply NowMay 1
11 - 50
🇺🇸 United States – Remote
đź’° $40M Series B on 2022-08
⏰ Full Time
🟡 Mid-level
đźź Senior
🏆 Customer Success
April 30
201 - 500
🇺🇸 United States – Remote
đź’µ $45.2k - $84.2k / year
⏰ Full Time
🟡 Mid-level
đźź Senior
🏆 Customer Success
April 27
201 - 500
🇺🇸 United States – Remote
đź’µ $61k - $74k / year
đź’° $180M Series A on 2022-09
⏰ Full Time
🟡 Mid-level
đźź Senior
🏆 Customer Success