Client Success Manager

November 7

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Hosted phone systems • VOIP • Metropolitan networks • Smart Security • IoT

51 - 200

💰 Venture Round on 2020-09

Description

• Focused on building loyalty with assigned clients by increasing product adoption • Addressing issues and helping the Account Management team with upsells and renewals • Developing strong, strategic partnerships with key accounts to ensure client satisfaction • Proactively mitigating churn risk and managing retention efforts • Establishing and maintaining client relationships, understanding practice goals and challenges • Meeting with practice leadership proactively on a regular basis • Recording and reporting on customer trends • Providing high level product support and triage concerns properly • Addressing escalated client issues with speed and urgency • Influencing future lifetime value through higher product adoption and customer satisfaction • Meeting and exceeding set KPIs • Contributing to product roadmap by feeding back the customer’s voice

Requirements

• Bachelor's degree preferred • Five or more years of demonstrated client focused experience, preferably in a Client Success or Account Management role • Experience in a highly dynamic environment • Experience in navigating challenging business matters • Experience working closely with C-suite executives • Experience working in a healthcare environment preferred