Customer Success Manager

November 6

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uConnect

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Higher Education • Campus Career Services • Marketing & Communications • Career Development • Career Services

11 - 50

Description

• uConnect is on a mission to help more people realize their potential by improving access to career services. • Initially focused on the traditional higher education market. • uConnect's All-In-One Virtual Career Center is used by prominent institutions. • Responsible for managing a portfolio of clients to ensure they derive maximum value from the product. • Act as the primary point of contact for clients, driving product adoption, engagement, and satisfaction. • Requires a proactive, customer-focused individual who excels at building relationships and mitigating risk.

Requirements

• Bachelor’s degree or equivalent experience in business, communications, or a related field. • 3-5 years of experience in Customer Success, Account Management, or a related role within a SaaS or technology company. • Proven track record of managing a large portfolio of clients with a focus on driving engagement, mitigating risk, and upselling. • Strong communication and interpersonal skills, with the ability to build relationships and influence decision-makers. • Ability to thrive in a fast-paced, dynamic environment with a strong sense of ownership and accountability. • Comfortable working in a fast-paced, start-up environment. • Excellent problem-solving and critical-thinking abilities. • Ability to work cross-functionally and collaborate with diverse teams. • Experience with CRM tools (e.g., Salesforce, HubSpot, etc.). • Passion for the uConnect product and a desire to change the world of higher education.

Benefits

• Competitive compensation, including participation in a generous employee equity stock option program. • A wide range of employee benefits. • Equal-opportunity employer.