Customer Success Manager

November 6

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Paragon

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Embedded Integration Platform • Embedded iPaaS • Native Integrations • Embedded Integrations • B2B Integrations

11 - 50

Description

• We're looking for a Customer Success Manager to join our team at Paragon! As an early member of our team, you will help our customers realize the incredible potential of our platform. • You will work across the business in driving product adoption, strengthening customer engagement, providing input into our product roadmap, and ensuring our company is as customer-centric as possible. • Customer Success sits at the center of our company, working across Support, Product, Engineering, Operations, and Sales in supporting our customers as they implement and leverage the Paragon platform. • We are a small, lean team - you’ll work closely with our Head of Customer Experience on building and experimenting as we build out our Customer Success function. • If a high-ownership, customer-facing role is where you thrive - this is the role for you. • You'll work with us in our beautiful office in West LA, or we can work together remotely. • We are looking for someone, ideally, who can work EST hours to better support our wide customer base. • Note: You must apply via Lever to be considered for this role.

Requirements

• 3+ years in a CSM role at a B2B SaaS company with quota, or in management consulting or an agency working directly with customers • Experience building and nurturing relationships with multiple stakeholders • Affinity with software and software development - ability to understand and clearly convey complex topics to a technical audience (e.g. CTOs and engineers) • Are obsessed with making customers happy. You know that the slightest trouble in getting started with a product can ruin customer happiness • Confident working in a high-autonomy, fast-paced environment where you'll be responsible for decisions that influence the direction of the company • Comfortable working in highly ambiguous settings, where there is rarely a “right” solution • Bring strong project management skills to the table, with a curious mindset and a careful attention to detail

Benefits

• Comprehensive Benefits: We offer competitive health, dental, and vision insurance plans to keep you and your loved ones covered. • Unlimited PTO: We believe in work-life balance and offer unlimited paid time off to promote personal well-being and relaxation.