Customer Success Manager

November 6

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Pion

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Description

• A little bit about us… • Pion produces award-winning technology for the biggest retailers on the planet, connecting them with the youth market. • Featured in The Sunday Times Tech Track 100 2020, a list of the fastest-growing private tech companies in Britain, we’re always innovating to offer new solutions that satisfy our consumers, drive ROI for our clients and create an empowering workplace for our employees. • Equity, Diversity & Inclusion at Pion • Because this part deserves a place at the top of the job ad… Here at Pion, we’re working hard to grow an inclusive, diverse and respectful group of people we’re proud of. • Accountability plays a big role in our company values, and we’re totally honest, open and transparent about our ED&I efforts. • This is why we’ve made our commitments and internal statistics visible for everyone to see here. • Our ever-evolving culture is defined by our people, and it’s all part of #LifeAtPion. • Research shows that while men apply to jobs when they meet 60% of the requirements, women and those in underrepresented groups tend to only apply when they tick every box. • We don’t think you should have to tick every box. • We value your uniqueness, and it goes without saying that all applications are welcome, even if you don’t think you fit the criteria. • If you need any adjustments to support you with your application, just drop us an email at talent@wearepion.com. • About the role • As a result of our incredible success and growth, we are looking for a Customer Success Manager to join us. You'll be working alongside our go-to-market teams to grow, retain and take care of well known brands, such as Asos, Gymshark, Lego and many more!

Requirements

• To support the account management team in enabling clients to understand the value that Student Beans brings to their business. • Liaising with our brands to understand their goals and aims via success planning workshops. • Updating our clients on progress, using monthly and quarterly business reviews to maintain accountability, and ensure we’re aligning with their strategic aims. • Utilise your customer knowledge to identify revenue opportunities for the Account Management team. • Ensuring you are able to identify any brands which may be a churn risk, and ensuring the best standard of contact and planning to mitigate any issues. • Leveraging your knowledge and relationship with the customer to identify expansion opportunities for the Account Management team • A strategic mindset • An ability to use data and metrics regularly to help advise and make decisions • Strong stakeholder management • Proactive and comfortable with targets

Benefits

• Competitive salary • Unlimited holiday. We strongly believe in a healthy work life balance, so we don’t cap the number of paid time off days you take. By doing this, we hope to help promote a sustainable way to work while maintaining your health and wellbeing • Accredited 'Great Place To Work’ company in three categories https://www.greatplacetowork.co.uk/workplace/item/3545/Student+Beans • Remote first working environment, meaning you’re not obligated to come into the office, you can choose the environment you think you excel best in • Flexi-time, including Flexi Friday which gives you the opportunity to finish at 1.30pm • Focus on welfare, including gym memberships, wellness challenges, mental health first aider and health cash plan • Incredible partnership discounts for the biggest brands in the world. Google, Apple, Ted Baker, GymShark, Domino's and Uber to name a few! • Commitment to personal development and career growth. Think learning budgets, coaching workshops and progression plans • £200 work from home set up allowance to put towards your home office