Customer Success Manager, Digital

November 6

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SentinelOne

WebsiteLinkedInAll Job Openings

next-generation endpoint protection • endpoint detection & response • threat and malware prevention • exploit prevention • cybersecurity

1001 - 5000 employees

Founded 2013

🔒 Cybersecurity

🤖 Artificial Intelligence

☁️ SaaS

Description

• Assist with customer lifecycle management in a one-to-many and digital touch model: addressing customer questions and concerns expeditiously, with the goal of increasing adoption and improving the customer’s experience with SentinelOne • Use toolsets and automation to scale Customer Success to all customers and provide optics to internal stakeholders • Act on auto-generated alerts and tasks created to proactively identify and resolve customer risk • Represent and advocate customer needs/issues cross-departmentally • Shepherd escalated or at-risk customers toward resolution • Identify opportunities for growth and upsell within our 1:Many Digital touch segment • Create and present business reviews that illustrate the value SentinelOne is bringing to our customers

Requirements

• Possess a customer-centric approach - you enjoy working with customers and helping them succeed • Interest in a Customer Services focused role (Customer Success, Customer Care, Support, etc.) or equivalent history of increasing customer satisfaction, adoption, and retention • Adept at managing customer expectations that result in high customer satisfaction. • Proven technical skills and the ability to understand customers’ challenges and advise on best practices • Interest in identifying upsell opportunities and collaborating closely with Sales on understanding growth opportunities within our Digital accounts • Interest in identifying renewal risk within a 1:many customer model • Impeccable written and verbal communication skills • Interest in communicating with customers from diverse cultures • Detail-oriented and analytical • Strong team player but still a self-starter • Thrives in a multitasking environment and can adjust priorities on-the-fly

Benefits

• Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA • Unlimited PTO • Industry-leading gender-neutral parental leave • Paid Company Holidays • Paid Sick Time • Employee stock purchase program • Disability and life insurance • Employee assistance program • Gym membership reimbursement • Cell phone reimbursement • Numerous company-sponsored events, including regular happy hours and team-building events