IT Support Specialist

3 days ago

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Tiugo Technologies

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

☁️ SaaS

Description

• Hiring an experienced IT Support Specialist to oversee global IT infrastructure • Play a vital role in administering laptops, remote workstations, and business systems • Streamlining global onboarding/off-boarding processes • Provide global service desk support and manage access controls to information systems • Remote administration of workstations and delivery of Antivirus/Firewalls/Backups/Disk encryption/Applications and security updates via MDM • Manage the inventory of laptops and other devices for globally distributed team • Procure, manage, and renew software licenses and cloud subscriptions for end users • Coordinate time-critical tasks across multiple time zones • Collaborate with stakeholders and provide guidance on ICT related issues

Requirements

• 5 Years hands-on technical service desk or IT support experience administering SaaS tools, with experience working in distributed environments highly regarded • Demonstrated advanced proficiency in the Microsoft stack, specializing in administering and resolving remote end-user issues for Windows, SharePoint, OneDrive, Office, and Azure identity across multiple tenants, ensuring seamless cross-team collaboration and sharing • Automation and scripting skills with the desire to automate everything • Ability to engage with technical and non technical stakeholders, understanding the problem that needs to be solved and collaborating on expected outcomes • Ability to work remotely, independently and as part of a distributed global team • Experienced with improving and managing process change to meet compliance conditions • Ability to communicate compliance and security requirements to uplift end user knowledge and awareness

Benefits

• Competitive PTO and health benefits • Extra paid leave and dedicated funds to pursue personal development (up to 5 days and $1500 a year based on tenure) • Access to a mental health and wellbeing platform with 24/7 dedicated psychological support, and targeted programs to promote wellness • Fully remote work environment