Technical Customer Support Representative

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12twenty

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Edtech • Career Services Management • Talent Acquision

51 - 200

Description

• 12twenty is the leading platform for employers to connect with elite early career professionals. • We are looking for a highly motivated and technically proficient Technical Customer Support Representative. • This role is ideal for someone passionate about resolving complex technical issues, learning new tools, and working in a fast-paced environment. • You’ll be managing and resolving a high volume of support tickets, handling both technical troubleshooting and customer inquiries with ease. • Your ability to remain personable and professional while diving into technical details will be key to success. • While experience in higher education or career services is not required, a strong background in a tech company is advantageous. • We’re seeking someone with 2-3 years of experience in a technical support role who is ready to bring a fresh perspective to our team, handling multiple tickets efficiently and effectively. • You’ll start as a junior technical account manager and grow into a Tier 2 support role, with the opportunity to eventually lead our support team.

Requirements

• 2-3 years of experience in a technical support role, ideally in a tech company • Strong technical aptitude with experience handling APIs, SSO, and data integrations • Excellent communication skills with the ability to translate technical details into clear, customer-friendly responses • Ability to manage high ticket volume while maintaining a personable and customer-centric approach • Growth mindset with a passion for learning new tools and technologies • Experience in higher education support is a plus but not required

Benefits

• Competitive salary • Generous PTO policy • Full benefits, including 401(k) • Regular team happy hours and activities • Remote work flexibility