IT Support Specialist

November 26, 2024

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Onebrief

WebsiteLinkedInAll Job Openings

2 - 10 employees

🏢 Enterprise

🏛️ Government

☁️ SaaS

💰 $21M Venture Round on 2022-10

Description

• As an IT Support Specialist, you will be a crucial member of our IT department, providing technical support and assistance to ensure smooth and efficient IT operations. • You will be responsible for troubleshooting hardware, software, conducting system maintenance, managing IT equipment, and assisting users with IT issues. • The ideal candidate is someone experienced with IT help desk or system administration with excellent communications, and a strong desire to learn. • You'll report to Tom Hastings, our Director of Infrastructure.

Requirements

• Minimum of 1 year of IT work experience in a help desk or IT support role in startup environment. • Strong knowledge of computer systems, networks, and commonly used software. • Excellent communication skills. • US Citizenship • Ability to travel up to 10% of the time. • Nice to haves: • 2 years of IT work experience in a help desk or IT support role. • Experience in a system administration role. • Degree in computer science or an IT certification from a recognized organization such as CompTIA A+. • Experience with macOS, Windows, Google Workspace, Slack, and other SaaS tools. • U.S. citizenship required

Benefits

• Equity • Remote work, flex time, and unlimited PTO • Health, dental, vision, and life insurance • 401k • Parental leave • Company summit trips, at least once a year • $1,000/year budget for home office improvements