Helpdesk Technician

November 8

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Unreal Staffing, Inc

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Unreal Engine • unreal engine developers • Game Development

2 - 10 employees

🎯 Recruitment

👥 HR Tech

🤝 B2B

Description

• Are you passionate about solving technical problems and helping others get the most out of their technology? • Do you have the patience to troubleshoot issues and the know-how to fix them quickly? • If you’re ready to be the first line of defense in tech support, our client has the perfect role for you. • We’re looking for a Helpdesk Technician (aka The Tech Troubleshooter) to provide essential support to users. • As a Helpdesk Technician at our client, you’ll assist with hardware and software troubleshooting. • Your role will be key in keeping the tech infrastructure running smoothly and enabling productivity across the organization. • Respond to support requests through phone, email, or in person, resolving technical issues related to hardware, software, and network connectivity. • Diagnose and repair issues with computers, mobile devices, printers, and peripherals. • Troubleshoot basic network issues, including Wi-Fi, VPN, and LAN connectivity. • Set up new user accounts, permissions, and security protocols. • Keep detailed records of support requests, troubleshooting steps, and resolutions. • Offer guidance and tips on best practices for using software, hardware, and organizational tech tools. • Track inventory of company hardware and software, performing updates, repairs, and replacements as needed.

Requirements

• Technical Troubleshooting and Support: Proficiency in diagnosing and resolving hardware and software issues. • Knowledge of Operating Systems: Strong familiarity with Windows, macOS, and potentially Linux operating systems. • Customer Service Skills: Exceptional interpersonal skills to provide clear, patient, and friendly support. • Networking Fundamentals: Basic understanding of network concepts, including IP configuration, Wi-Fi connectivity, and VPN setup. • Documentation and Organization: Strong ability to document support requests, resolutions, and device inventory accurately. • Associate’s degree in Information Technology, Computer Science, or a related field, or equivalent experience in technical support. • 1-3 years of experience in a helpdesk or technical support role, with a proven ability to resolve technical issues quickly. • Familiarity with helpdesk ticketing systems like Zendesk, ServiceNow, or similar is beneficial. • Experience with remote support tools (e.g., TeamViewer, AnyDesk) is a plus.

Benefits

• Health and Wellness: Comprehensive medical, dental, and vision insurance plans with low co-pays and premiums. • Paid Time Off: Competitive vacation, sick leave, and 20 paid holidays per year. • Work-Life Balance: Flexible work schedules and telecommuting options. • Professional Development: Opportunities for training, certification reimbursement, and career advancement programs. • Wellness Programs: Access to wellness programs, including gym memberships, health screenings, and mental health resources. • Life and Disability Insurance: Life insurance and short-term/long-term disability coverage. • Employee Assistance Program (EAP): Confidential counseling and support services for personal and professional challenges. • Tuition Reimbursement: Financial assistance for continuing education and professional development. • Community Engagement: Opportunities to participate in community service and volunteer activities. • Recognition Programs: Employee recognition programs to celebrate achievements and milestones.