Helpdesk Technician - The Tech Troubleshooter

November 8

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Unreal Staffing, Inc

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Unreal Engine • unreal engine developers • Game Development

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Description

• Are you passionate about solving technical problems and helping others get the most out of their technology? • If you’re ready to be the first line of defense in tech support, our client has the perfect role for you. • We’re looking for a Helpdesk Technician (aka The Tech Troubleshooter) to provide essential support to users. • Your role will be key in keeping the tech infrastructure running smoothly and enabling productivity across the organization. • Provide First-Level Technical Support: Respond to support requests through phone, email, or in person. • Troubleshoot and Resolve Hardware and Software Issues: Diagnose and repair issues with computers, mobile devices, printers, and peripherals. • Assist with Network and Connectivity Issues: Troubleshoot basic network issues, including Wi-Fi, VPN, and LAN connectivity. • Manage User Accounts and Access: Set up new user accounts, permissions, and security protocols. • Document Issues and Resolutions: Keep detailed records of support requests, troubleshooting steps, and resolutions. • Provide Training and Guidance on Technology Use: Offer guidance and tips on best practices for using software, hardware, and organizational tech tools. • Maintain and Update Hardware and Software Inventory: Track inventory of company hardware and software, performing updates, repairs, and replacements as needed.

Requirements

• Technical Troubleshooting and Support: Proficiency in diagnosing and resolving hardware and software issues. You have hands-on experience with common desktop and network troubleshooting. • Knowledge of Operating Systems: Strong familiarity with Windows, macOS, and potentially Linux operating systems, with an ability to troubleshoot and configure each. • Customer Service Skills: Exceptional interpersonal skills to provide clear, patient, and friendly support. You’re skilled at explaining technical concepts in a way that’s easy to understand. • Networking Fundamentals: Basic understanding of network concepts, including IP configuration, Wi-Fi connectivity, and VPN setup. • Documentation and Organization: Strong ability to document support requests, resolutions, and device inventory accurately. You’re organized and proactive in managing support queues.

Benefits

Health and Wellness: Comprehensive medical, dental, and vision insurance plans with low co-pays and premiums. Paid Time Off: Competitive vacation, sick leave, and 20 paid holidays per year. Work-Life Balance: Flexible work schedules and telecommuting options. Professional Development: Opportunities for training, certification reimbursement, and career advancement programs. Wellness Programs: Access to wellness programs, including gym memberships, health screenings, and mental health resources. Life and Disability Insurance: Life insurance and short-term/long-term disability coverage. Employee Assistance Program (EAP): Confidential counseling and support services for personal and professional challenges. Tuition Reimbursement: Financial assistance for continuing education and professional development. Community Engagement: Opportunities to participate in community service and volunteer activities. Recognition Programs: Employee recognition programs to celebrate achievements and milestones.