Client Experience Manager - Sports

March 14

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $75k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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Tixr

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Tixr is a platform that specializes in selling tickets for a wide array of events, including music festivals, concerts, sports events, and motorsport festivals. The company provides an enhanced user experience through its website, which utilizes cookies for improved service and performance analysis. Tixr partners with event organizers to offer premium access and personalized services for event-goers. Their offerings span diverse areas in entertainment including music, sports, pop culture events, and motorsports, catering to a variety of audience interests.

Event Ticketing • Analytics • CRM • Event Sales • Event Management

51 - 200 employees

Founded 2013

🛍️ eCommerce

👥 B2C

💰 Venture Round on 2016-07

📋 Description

• Ensure clients achieve their goals with Tixr's platform and services • Build and maintain strong, trusted relationships with clients • Monitor and address client tickets, ensuring prompt and effective resolution • Manage client projects, timelines, event builds, and other deliverables • Collaborate with internal teams to resolve product-specific challenges

🎯 Requirements

• 5+ years in similar roles with online ticketing, major league sports teams • Experience building, managing events, financial reporting, and digital marketing in primary event ticketing software used by major league sports teams • Familiarity with external tools and integrations used by professional sports teams • Proficiency in Hubspot, Notion, Slack, & Google Apps • Curiosity and interest in cutting edge technology (e.g. ChatGPT and other AI solutions) • Excellent communication and negotiation skills (written and verbal) • Strong problem-solving, analytical, and presentation skills • High ethical standards, ensuring transparent and fair interactions with customers • Open to feedback and adaptable with a commitment to learning • Strong organizational skills and ability to provide a high level of customer service • A bachelor's degree in business or a related field; postgraduate degree or additional certifications preferred

🏖️ Benefits

• Paid Health benefits ($0 Premiums) • Dental, Vision, Life Plans • Open Vacation • 401k (50% Match up to 3%) • Paid Equipment • Education Stipend • Paid Holidays & Birthdays Off • Parental Leave • Ticket Hookups!