Client Success Manager - Sports & Live Events

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Tixr

WebsiteLinkedInAll Job Openings

Event Ticketing • Analytics • CRM • Event Sales • Event Management

51 - 200 employees

Founded 2013

🛍️ eCommerce

👥 B2C

💰 Venture Round on 2016-07

Description

• Function as the primary contact for clients, establishing strategic relationships, helping them maximize ticket sales • Coordinate with various internal teams to address client needs and communicate feature requests • Perform regular check-ins with clients to discuss account health and strategies for improvement • Onboard and train new clients on the utilization of Tixr product offerings • Act as a consultant, advising clients on best practices for event builds, sales, and reporting • Proactively address client needs and nurture relationships to foster client success • Work closely with executive leadership on growth strategies and identifying new opportunities • Travel as needed for client relationship-building

Requirements

• 5+ years in ticket operations roles at collegiate or professional sports teams • Proven ability to build and maintain client relationships • Experience in building and managing events, financial reporting, and digital marketing in a primary event ticketing software • Familiarity with external tools used by professional sports teams (e.g., Fevo, KORE) • Proficiency in Hubspot, Notion, Slack, & Google Apps • Excellent communication and negotiation skills • Strong problem-solving, analytical, and presentation skills • High ethical standards, ensuring transparent and fair interactions with customers • Open to feedback, adaptable, and possesses a commitment to learning • Excellent written and verbal communication skills • Strong organizational skills and ability to provide a high level of customer service • A bachelor's degree in business or a related field; postgraduate degree or additional certifications preferred

Benefits

• Paid Health benefits ($0 Premiums) • Dental, Vision, Life Plans • Open Vacation • 401k (50% Match up to 3%) • Paid Equipment • Education Stipend • Paid Holidays & Birthdays Off • Parental Leave • Ticket Hookups!