Senior Engineering Manager - Customer Success

6 days ago

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Toast

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Android Software • Point of Sale Software • Restaurant Technology • Fintech • SaaS

1001 - 5000

Description

• Manage daily activities of Engineers delivering features critical to Toast's growth. • Oversee technical delivery operations for all Customer Success systems. • Review deliverables for the team and contribute hands-on to complex delivery efforts. • Lead collaborative discovery and execution ceremonies for engineering peers. • Define a well-articulated vision for the technical roadmap of the domain. • Communicate transparently with stakeholders to build trusted relationships.

Requirements

• Experience delivering high impact Customer Success initiatives as part of/leading a technical team. • Bachelor’s degree in Computer Science or equivalent experience. • Well-versed in Customer Success systems (Case Management & Routing, Workforce Management, Knowledge Base, Communities, etc.) and technologies (REST, SOAP, ETL, etc..). • Implementation expertise and practical experience working on systems projects with large transactional volume involving complex system design across disparate systems. • Experience in collaborating with product owners representing Customer Care, Onboarding, Education, Sales, and Data Analytics. • Experience in developing and retaining a highly talented team.

Benefits

• Competitive compensation and benefits programs • Opportunities for individual growth • Overtime, bonus/commissions if eligible • Equity and benefits