Support Consultant - Remote

5 days ago

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Togetherwork

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Togetherwork is a company that provides mission-critical software and payment solutions designed to unlock the true potential of communities. Its offerings include group management technologies, member engagement tools, and financial enablement functions that simplify operations and enhance communication and financial processes. Togetherwork serves a wide range of sectors such as associations, membership organizations, education, youth programs, studios, pet-care, camps, and more. The company's comprehensive management software and online platforms are designed to streamline operations, increase efficiency, and build stronger connections within various organizations.

201 - 500 employees

☁️ SaaS

🤝 Non-profit

💸 Finance

📋 Description

• We are seeking a skilled Customer Support Consultant to join our team and provide exceptional technical support and troubleshooting services for our platform, Dynamics 365 software products, and related applications. • As a Customer Support Consultant, you will play a critical role in communicating effectively with clients and internal teams to identify, analyze, and resolve issues promptly. • Provide technical support and troubleshooting for the platform, Dynamics 365 software products, and related applications. • Communicate effectively with clients and internal teams to identify, analyze and resolve issues. • Document solutions and best practices for common problems and share them with the support team and the Dynamics 365 community. • Collaborate with developers, consultants and project managers to deliver high-quality solutions and customer satisfaction. • Stay updated on the latest features, functionalities and trends of Dynamics 365 software products.

🎯 Requirements

• 1+ years of experience in Dynamics 365 Sales and Customer Service applications or Salesforce • Bachelor’s degree in computer science, information technology, or a related field. • 3+ years of experience in technical support. • Excellent communication and interpersonal skills. • Strong problem-solving and analytical skills. • Ability to work well under pressure and manage multiple tasks simultaneously. • Knowledge of customer service principles and practices. • Understanding of the Software Development Life Cycle (SDLC)

🏖️ Benefits

• Medical, dental, and vision insurance options • 100% Employer paid short/long term disability • Basic Life • 401(k) option with 100% company match • Flexible paid personal/vacation time built on mutual trust and accountability • 10 sick days annually • 9 company paid holidays • 6 weeks paid parental leave