Solutions Architect

August 27

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Tonic.ai

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51 - 200

💰 $35M Series B on 2021-09

Description

• Collaborates closely with the sales team to provide technical leadership during pre-sales conversations with developers, DevOps, and data scientists. • Supports prospective customer understanding, evaluation, and adoption of Tonic by presenting and articulating advanced product features and benefits, and handling technical objections. • Owns customer onboarding, initial training, and serves as the first line of technical troubleshooting, communicating insights back to internal product and engineering teams. • Outlines success criteria for pilots and drives hard to accomplish these. • Creates and updates technical documentation and training resources. • Works closely with the product team to provide direction on new features and bugs that are important to prospective and current customers. • Support existing customers with high-complexity issues, expansions. • Identifies early opportunities for expansion in collaboration with the sales team. • Builds infrastructure and operations in order to increase the ratio of Customers to Solution Architects.

Requirements

• At least 3-5 years of experience in a technical customer-facing role as a Solutions Architect, Sales Engineer, Technical Customer Success, or Forward Deployed Engineer. • Technical experience in database, data warehouse, deployment infrastructure, data lake, cloud, data catalog, data prep, and BI. • Outstanding verbal and written communication skills. • You're organized, a problem solver, and excel in time management. • You want to work in a fast-paced and creative environment where you own your own success. • Previous experience collaborating with different internal functions within a fast-growing SaaS company; operating at the intersection of product, sales, and delivery. • Bachelor’s degree or equivalent technical experience in Computer Science, Information Systems, Mathematics or a similar quantitative field is preferred. • 0 - 25% domestic and international travel.