Trader Support Specialist

March 12

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $55k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

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Topstep

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Topstep is a company that provides a platform for futures traders to develop their skills and potentially earn funding through their unique Trading Combine program. The program allows traders to demonstrate their abilities in a simulated trading environment, and those who meet the criteria can unlock a funded trading account within a short period. With over 10,000 traders and support features like coaching, community engagement, and educational resources, Topstep aims to help individuals become successful traders while minimizing their financial risk.

Trading • Futures Markets • Proprietary Trading • Risk Management • Futures Trading

51 - 200 employees

Founded 2012

💸 Finance

💳 Fintech

🤝 B2B

📋 Description

• Our Trader Support team drives our user satisfaction and is mentioned repeatedly as a reason our users would refer our company to others. • This role will have the opportunity to learn about the financial markets, hone leadership skills, and take ownership of initiatives, all to continue driving the enthusiastic support of our traders. • The successful candidate will be user-focused, positive-results-driven, eager to learn new technical skills quickly, and will love working as part of a team. • Own customer interactions from start to resolution through all of our support channels which include; live chat, Discord, and phones. • Use technical ability to master trading platforms, internal tools, and proprietary systems. • Maintain in-depth product knowledge through ongoing education. • Skillfully troubleshoot incoming inquiries, determining severity and escalating to the appropriate team when necessary. • Make every trader interaction as meaningful as possible. • Actively participate in improving the help center and our internal knowledge bases. • Contribute to team goals by focusing on CSAT, Quality Assurance, and overall response times. • Educate both existing and potential customers in their understanding of how Topstep works. • Participate in beta testing new features. • Contribute to the overall growth and innovation of the company through idea generation and active participation in collaborative team projects. • Join us in shaping the future of Topstep, where your unique perspective and skills will play a vital role in driving success and satisfaction for our global community of traders.

🎯 Requirements

• Remote within the US (outside of California) • Has highspeed internet • Can type a minimum of 30 WPM • Bachelor’s degree or equivalent experience preferred • Great customer interaction is your top priority • You have a reasonable understanding of white-glove customer care • You have at least 1 year of experience in a customer contact position • You are familiar with CRM tools • You are comfortable working remotely and using asynchronous tools to communicate • You can communicate proactively with your colleagues • You have strong organizational skills • You are goal and results-oriented • You are able to handle ambiguity with confidence and ease • Actively seeks feedback for continuous improvement

🏖️ Benefits

• 9 Company paid Holidays and generous Family Leave. Paid time off is accrued monthly. • Competitive 401(k) matching, health, dental, and vision insurance is offered for full time employees. • Vacations are encouraged with a bonus for taking 5 consecutive days. Employee referrals are bonused. Topstep offers a food and groceries budget and contributes towards health and wellness.