TP
TP is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Omnichannel • Rightshore • Contact Center on Demand • Analytics Solutions • HomeBase
10,000+ employees
HVAC Customer Service Specialist
3 days ago
🏈 Alabama – Remote
🌵 Arizona – Remote
+38 more states
⏰ Full Time
🟢 Junior
💝 Customer Support
🚫👨🎓 No degree required
TP
TP is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Omnichannel • Rightshore • Contact Center on Demand • Analytics Solutions • HomeBase
10,000+ employees
📋 Description
• Customer Service Representatives field customer inquiries • Handle and carefully respond to all customer inquiries • Provide excellent customer service through active listening • Work with confidential customer information and treat it sensitively • Aim to resolve issues on the first call by being proactive • Appropriately communicate with customers • Calmly attempt to resolve and de-escalate any issues • Escalate interactions when necessary and appropriate • Track all call related information for auditing and reporting purposes • Provide feedback on call issues • Upsell if required
🎯 Requirements
• Ability to work remotely in a virtual team environment • 6 months Customer service experience preferred • Over 18 years of age • Ability to type 25 wpm • High School Graduate or GED • Comfort with desktop computer system • Proven oral & written communication skills • Logical problem-solving skills • Ability to navigate Windows operating systems • Organization and work prioritization skills
🏖️ Benefits
• Paid Training • Competitive Wages • Full Benefits (Medical, Dental, Vision, 401k and more) • Paid Time Off • Employee wellness and engagement programs
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