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• Provide overall business and strategic guidance in alignment with company-wide objectives • Champion organizational change and promote a culture of accountability, collaboration and customer service excellence • Coordinate strategic business initiatives across functional groups and teams • Facilitate the production support process in partnership with business, IT teams and ensure work is prioritized, resources are planned, and the team successfully resolves issues • Manage dashboard of production support tickets for Life, Annuity and World Financial Group (WFG) ensure the backlog of production support tickets is being addressed/completed timely • Manage dashboard of strategic initiatives and process improvements • Continually seek program process improvements • Define and direct formal communication methods and establish open and consistent communication with all levels within the organization • Provide program status reports and facilitate inter-program communication • Provide direction and ensure team is following defined governance process and procedures • Hold teams accountable for meeting goals and objectives • Direct/support problem resolution for system outages the team is engaged in and facilitating using a pro-active and constructive approach
• Bachelor’s degree in a business related field or equivalent experience • Ten years of strategic planning experience, including five years managing complex multisystem and/or multiple department projects • Experience utilizing interviewing/negotiation skills; coordinating and facilitating small and large group meetings; utilizing planning/organization skills and techniques; managing multiple priorities and project staff; and utilizing analysis and problem solving skills • Ability to communicate with all levels of the organization to guide in strategic planning fundamentals and plan execution • Proficiency using MS Office and project development/management tools
• Competitive Pay • Bonus for Eligible Employees • Benefits Package • Pension Plan • 401k Match • Employee Stock Purchase Plan • Tuition Reimbursement • Disability Insurance • Medical Insurance • Dental Insurance • Vision Insurance • Employee Discounts • Career Training & Development Opportunities • Health and Work/Life Balance Benefits • Paid Time Off starting at 160 hours annually for employees in their first year of service • Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays) • Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars • Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child • Adoption Assistance • Employee Assistance Program • College Coach Program • Back-Up Care Program • PTO for Volunteer Hours • Employee Matching Gifts Program • Employee Resource Groups • Inclusion and Diversity Programs • Employee Recognition Program • Referral Bonus Programs
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