Customer Service Advisor Trainee

December 10

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Travelers

WebsiteLinkedInAll Job Openings

Insurance

10,000+ employees

Founded 1853

🤝 B2B

🏢 Enterprise

Description

• Classroom training for first 4 weeks; remote schedule afterward. • Assist customers with inquiries and policy changes over the phone. • Process requests independently and provide customer support. • Ensure thorough documentation of all account notes. • Foster relationships with agents and improve service efficiency.

Requirements

• Resident Property and Casualty or Personal Lines Insurance License preferred. • Bachelor's degree from an accredited four-year college or university is a plus. • Prior insurance and/or call center experience preferred. • Previous customer service experience preferred. • High energy and motivation to follow up and take ownership. • Flexibility and ability to work under pressure. • Excellent communication, organization, and interpersonal skills. • Willingness and ability to learn new functions within the Customer Solutions Center. • High school diploma or GED required.

Benefits

• Health Insurance: Coverage for employees and eligible family members from day one. • Retirement: 401(k) match and a Pension Plan funded by Travelers. • Paid Time Off: Minimum 20 days annually plus nine paid holidays. • Wellness Program: Tools and resources for wellness and mental health support. • Volunteer Encouragement: Matching Gift and Volunteer Rewards program for community involvement.