Customer Success Technical Program Manager

September 16

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Trellix

WebsiteLinkedInAll Job Openings

1001 - 5000

💰 $35M Venture Round on 2000-04

Description

• Develop efficient and scalable business processes within Trellix Customer Success • Lead the construction, implementation, and operationalization of customer health metrics • Partner with CS leaders to operationalize methodologies for customer experience • Manage and optimize the tech stack of tools and applications • Implement CS tools such as ChurnZero, Looker, UIPath • Manage a portfolio of Customer Success internal projects • Develop and report Objectives and KPIs for Customer Success • Review, design and execute improvements in CS Health initiatives • Build trusting relationships with CS Leadership

Requirements

• ~4 years of technical operational excellence experience in Customer Success/services operations • 2+ years in Customer Success & Services operational leadership within Enterprise B2B SaaS • Experience in Customer Success large transformation programs including foundational system infrastructure • Previous experience driving priorities and collaborating cross-functionally • Organized and detail-oriented • Motivated, energetic, adaptable with high growth-mindset • Strong influencing skills • Ability to engage with senior decision makers • Balanced operational and strategic mindset • Experience in the cybersecurity industry is a plus

Benefits

• Pension and Retirement Plans • Medical, Dental and Vision Coverage • Paid Time Off • Paid Parental Leave • Support for Community Involvement