Customer Success Technical Program Manager

October 31

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Trellix

WebsiteLinkedInAll Job Openings

1001 - 5000

💰 $35M Venture Round on 2000-04

Description

• Develop efficient and scalable business processes within the Trellix Customer Success ecosystem. • Promote customer health by leading the implementation of key customer health metrics. • Partner with CS leaders to operationalize methodologies into an industry-leading customer experience. • Manage and optimize the tech stack of tools and applications for Customer Success. • Manage a portfolio of Customer Success internal projects and prioritize processes. • Develop and report Objectives and KPI’s for Customer Success in collaboration with CS Leadership.

Requirements

• Overall career experiences must include ~4 years of technical operational excellence experience in Customer Success / Services operations. • 2+ years in Customer Success & Services operational leadership experience in Enterprise B2B SaaS environment. • Experience in Customer Success large transformation programs, including foundational system infrastructure. • Previous experience driving priorities and collaborating cross-functionally in a global organization. • Organized and detail-oriented with a love for creating order out of chaos. • Motivated, energetic, adaptable with Intellectual curiosity and a high growth-mindset. • Strong influencing skills with a reputation for getting things done effectively. • Ability to engage with and influence senior decision makers across the company. • Balanced operational and strategic mindset with ability to help set direction and key outcomes.

Benefits

• Retirement Plans • Medical, Dental and Vision Coverage • Paid Time Off • Paid Parental Leave • Support for Community Involvement