Team Lead - Customer Service

November 9

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TruBridge

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RCM Software • A/R Management • Early Out Collections • Revenue Cycle Consulting • A/R Cleanup

1001 - 5000

Description

•Join our Customer Service team as a Team Lead •Responsible for the day-to-day management of assigned team members •Conducts team huddles •Handles escalated calls •Mentors and leads the team on best practices •Ensure each employee has a yearly performance review •Participates in organizational development and training programs •Comply with all employment laws and regulations

Requirements

•Associates degree or a combination of relevant education and equivalent experience •3 years of experience in a customer service lead role •Excellent communication (written and oral) and interpersonal skills •Strong organizational, multi-tasking, and time-management skills •Must be detail oriented and able to follow through on issues to resolution •Must be able to act both independently and as a team member •Excellent team building and employee relationship skills

Benefits

•Work remotely with a work/life balance approach •Robust benefits offering, including 401(k) •Generous time off allotments •10 paid holidays annually •Employer-paid short-term disability and life insurance •Paid Parental Leave