Front Office Customer Service Team Lead
November 3
Description
• Join our winning team, recently honored as #67 on Forbes’ list of America’s Best Startup Employers for 2024! • The Helper Bees was created to fill an obvious need in an underserved community. • Aim to empower older adult citizens and their families in their search for quality, affordable in-home care providers. • Responsible for assisting Customer Service agents with navigation of internal systems. • Provide Tier 1 support to Customer Service agents for case manager, member, and provider inquiries. • Monitor the Key Performance Indicators (KPI) and other success metrics associated with the Customer Service Team. • Train new Customer Service agents.
Requirements
• High school diploma or equivalent experience preferred • 2+ years of relevant experience in a call center/customer service or similar role • Experience in the healthcare industry is a plus!
Apply NowSimilar Jobs
November 3
Database designer for clean energy demonstration projects at RER Solutions, Inc.
October 31
Senior Technology Sales Support Specialist for CPM solutions at Wolters Kluwer.
🇺🇸 United States – Remote
💵 $93.4k - $130.6k / year
⏰ Full Time
🟠 Senior
💝 Customer Support
🦅 H1B Visa Sponsor
October 29
Provide product support for escalated issues related to Insulet’s OmniPod System.
October 25
Lead a team at Promenade to ensure exceptional customer support.
October 25
Engle Martin
501 - 1000
Optimize sales operations and enhance client relationships at Engle Martin.