Front Office Customer Service Team Lead
November 3
Description
• Join our winning team, recently honored as #67 on Forbes’ list of America’s Best Startup Employers for 2024! • The Helper Bees was created to fill an obvious need in an underserved community. • Aim to empower older adult citizens and their families in their search for quality, affordable in-home care providers. • Responsible for assisting Customer Service agents with navigation of internal systems. • Provide Tier 1 support to Customer Service agents for case manager, member, and provider inquiries. • Monitor the Key Performance Indicators (KPI) and other success metrics associated with the Customer Service Team. • Train new Customer Service agents.
Requirements
• High school diploma or equivalent experience preferred • 2+ years of relevant experience in a call center/customer service or similar role • Experience in the healthcare industry is a plus!
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