Social Media Community Manager

October 20

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TruePoint Communications

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digital marketing • public relations • social media marketing • events • media relations

11 - 50 employees

Description

• Monitor social media mission control, identify trends, and report on spikes in aggregate social conversation about clients and competitors. • Engage with clients through various channels, including social media. • Conduct community management and create error-free messaging and content. • Work with enterprise publishing and listening tools.

Requirements

• Must have a minimum of 3+ years of professional experience with social media community management and/or social listening for a major brand. • Possess excellent social media skills. • Experience utilizing customer experience platforms. • Having Sprinklr experience is a significant plus. • Have a genuine interest in developing expertise in social media channels, including Facebook, Twitter, LinkedIn, Instagram, Twitch, TikTok, and others. • Possess excellent interpersonal skills, including interacting professionally with client executives and teams. • Have excellent communication and presentation skills, both written and verbal. • Have strong critical thinking and analytic skills. • Be detail-oriented, organized, caring, innovative, proactive, and data-driven. • Be a team player and a collaborative problem-solver. • Bilingual English/Spanish ability is a plus.