Client Support Specialist

March 21

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Trustly

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Trustly is a leader in Open Banking solutions, providing a cohesive suite of financial and payment products designed to modernize payments, reduce costs, and mitigate risk. The company focuses on delivering secure, low-cost payments and seamless financial services through industry-leading connectivity, offering services such as instant payouts, customer onboarding, risk assessment, and real-time account verification. Trustly serves a variety of industries, including billers, eCommerce, financial services, and gaming, leveraging high-quality, bank-validated financial data to enhance user experiences. Their solutions are tailored to enterprise needs, aiming to improve acceptance rates, minimize processing costs, and prevent fraud risk.

- employees

Founded 2008

💳 Fintech

💸 Finance

🛍️ eCommerce

📋 Description

• At Trustly, we are on a mission to deliver a better way to pay and get paid. • Consumers deserve a payment option that prioritizes financial responsibility, and merchants should have the independence to accept payments without unnecessary costs. • We are revolutionizing the payments industry by making Pay by Bank the new standard at checkout, providing a smarter payment option to credit and debit cards. • Fueled by this purpose, we have grown into a global network connecting 9,000 merchants to 650 million consumers through 12,000 banks across 33 countries, processing over $100 billion annually. • As the leader in Pay by Bank, we aim to redefine the payments experience by delivering exceptional products and unmatched value. • Our "work from anywhere" policy allows employees in Brazil, the U.S., and Canada to work remotely within their country of residence. • If you are inspired by purpose, thrive in a fast-paced and entrepreneurial environment, and are ready to shape the future of payments, we would love to hear from you!

🎯 Requirements

• You have a deep empathy for customers, a passion for helping them, and an obsession with delivering outstanding service. • Strong written and verbal skills are essential, with experience supporting customers via email/chat as well as on the phone. • You bring 3+ years of experience supporting customers in a technical environment, with Payments or Fintech experience being an asset. • Education and training in the financial or technology space are a plus, enhancing your ability to understand and communicate complex topics. • Familiarity with tools such as Salesforce, Slack, and Google Suite. • You must have reliable, high-speed internet and be able to maintain a confidential, distraction-free workspace for calls and virtual meetings. • You thrive in a remote work environment, managing your time effectively and taking the initiative to address issues as they arise.

🏖️ Benefits

• Flexible paid time off & generous PTO accrual plans • Comprehensive medical, dental, vision, and other insurances • FSA & HSA plans for medical and dependent care • Home office set-up allowance • Internet stipend • Retirement plan match for 401k and RRSP • Gender-neutral paid parental leave, and more!