Stanley Black & Decker, Inc.
Stanley Black & Decker, Inc. is a leading global provider of tools, outdoor products, and industrial solutions. Known for its iconic brands such as DEWALT, CRAFTSMAN, and Stanley, the company offers a wide range of tools and solutions for various industries, including engineered fastening and manufacturing technologies. Headquartered in New Britain, Connecticut, Stanley Black & Decker is committed to innovation, sustainability, and empowering people through its community initiatives. The company plays a significant role in the skilled trades sector, focusing on upskilling and inclusive culture, aiming for a positive impact on both the planet and its people.
Tools • Storage • Industrial • Professional Power Tools • Pneumatic Tools
Customer Service Representative - Parts
March 25
Stanley Black & Decker, Inc.
Stanley Black & Decker, Inc. is a leading global provider of tools, outdoor products, and industrial solutions. Known for its iconic brands such as DEWALT, CRAFTSMAN, and Stanley, the company offers a wide range of tools and solutions for various industries, including engineered fastening and manufacturing technologies. Headquartered in New Britain, Connecticut, Stanley Black & Decker is committed to innovation, sustainability, and empowering people through its community initiatives. The company plays a significant role in the skilled trades sector, focusing on upskilling and inclusive culture, aiming for a positive impact on both the planet and its people.
Tools • Storage • Industrial • Professional Power Tools • Pneumatic Tools
📋 Description
• Assist consumers, dealers and retailers using a customer centric attitude with inquiries about issues with our products and their need for replacement parts. • Answer all or a subset of customer inquiries either by phone, fax, electronic media or email regarding trouble with assembly, use or operation of our products, parts orders and pricing. • Enters and maintains parts orders in our business system. • Document calls as required into our call center case system. • Perform part look-ups and provide the correct part numbers using technical diagrams. • Diagnose consumer issues and provide the part number or simple corrective action to repair consumer products. • Document requests for returns and credits, warranty claims etc.
🎯 Requirements
• University Degree or College diploma in Business preferred • 3-4 years working as a Customer Service Representative ideally in a call center or call que environment • Knowledge of small combustible engines or power equipment a strong asset • Experience using an order management system such as Mapics/InforXA is considered a strong asset • Strong experience with Excel, Word, SalesForce is also required • Bilingual English & French
🏖️ Benefits
• Competitive compensation & benefits package including RRSP contributions • Goodlife Fitness discounts • Employee product purchase • Opportunity for career advancement with a fortune 200 company • A creative role with independence
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