EBlock
EBlock is an online dealer-to-dealer auction platform that enables automotive dealers to buy and sell vehicles quickly and efficiently. By combining digital and physical auction experiences, EBlock empowers dealers with exclusive features like real-time bidding, detailed condition reports, and powerful inventory tools to enhance their buying and selling strategies. The platform allows dealers to access thousands of vehicles through live and timed auctions, ensuring they can move inventory faster, regardless of location.
Customer Service Representative - Automotive
March 24
EBlock
EBlock is an online dealer-to-dealer auction platform that enables automotive dealers to buy and sell vehicles quickly and efficiently. By combining digital and physical auction experiences, EBlock empowers dealers with exclusive features like real-time bidding, detailed condition reports, and powerful inventory tools to enhance their buying and selling strategies. The platform allows dealers to access thousands of vehicles through live and timed auctions, ensuring they can move inventory faster, regardless of location.
📋 Description
• Respond to first level customer support phone calls and emails to provide customer service and resolution. • Resolve support issues in a prompt and efficient manner while escalating to the sales team, the support manager, or technical team members, when necessary. • Produce clear, efficient, and timely written logs of calls and emails into a client-case tracking system to manage requests and issues. • Identify and document recurring customer issues to determine standardized working solutions, to build on a knowledgebase. • Maintain a working knowledge regarding company’s products and systems. • QA resolved cases that have been assigned to developers, web-developers, and designers.
🎯 Requirements
• Minimum high school diploma. • College diploma or University degree preferred. • Strong analytical, problem solving, and troubleshooting skills. • Ability to set priorities and meet deadlines as well as remain flexible. • Experience with ticketing systems or helpdesk software (preferred). • Working knowledge of WordPress CMS Platform or other CMS platforms (preferred). • Strong understanding of Windows and MacOS operating systems and basic networking concepts (preferred).
🏖️ Benefits
• Competitive pay • Medical, Dental & Vision • 401k/RSP programs • Company paid Group Life/AD&D insurance • Paid time off • Flexible working environment • Continuous Learning • An amazing culture to top it all off!
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