Member Support Representative - Individual Products

March 22

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Alberta Blue Cross

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Alberta Blue Cross is a non-profit organization dedicated to providing comprehensive health benefits and wellness programs to the residents of Alberta. As a leader in preventative health care, Alberta Blue Cross serves over 1. 8 million people through group, government, and individual plans. The company is committed to promoting wellness, offering modern work environments, and supporting community health initiatives. It aims to empower Albertans to live healthy and fulfilling lives by addressing physical, mental, social, and financial well-being.

supplementary health and dental benefits • life and disability insurance • wellness • health and wellness spending accounts

1001 - 5000 employees

Founded 1940

⚕️ Healthcare Insurance

🧘 Wellness

🤝 Non-profit

📋 Description

• Alberta Blue Cross® has an immediate opening for a Member Support Representative in our Individual Products department. • Working from home, the focus is customer experience and retention. • You will be an ambassador on behalf of Alberta Blue Cross® and will handle both incoming customer inquiries and make outbound calls for member plan updates. • The successful candidate will be highly detail oriented, passionate about providing exceptional customer experiences and ready to handle a fast-paced work environment. • Efficiently handle incoming telephone inquiries and correspondence from members, utilizing strong listening and problem-solving skills. • Contact customers regarding outstanding payments to make appropriate collections. • Accurately process new application enrolments, payments, amendments and update appropriate systems in relation to individual health plans. • Consistently achieve key performance indicators and metrics. • Research and analyze problems independently and determine appropriate resolution. • Cultivate member relationships and deliver excellent customer experience in all interactions by building trust and showing patience and compassion. • Commitment to maintaining a strong team environment. • Invested in personal and team success. • Must be able to work under pressure while maintaining composure and professionalism.

🎯 Requirements

• Proven commitment to the delivery of superior customer experience. • Preference will be given to those with previous call centre experience. • Dedication to working effectively with customers and fellow employees in a team environment while maintaining pleasant telephone manner. • Able to multi-task and prioritize tasks effectively and in a timely manner. • Strength in the areas of flexibility, innovation, and independence. • Accuracy and attention to detail is required. • Highly developed organizational and prioritization skills. • Demonstrated ability to cope in a fast-paced work environment. • Excellent verbal and written communication skills focused on building and maintaining strong customer relationships. • Solid decision-making, problem-solving and conflict resolution skills. • Willingness to seek out, accept and apply constructive feedback. • Positive attitude and productive, professional, and courteous manner. • Self-direction and goal-orientation with a clear sense of accountability.