Director of Payments - Collections

Yesterday

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Rockstar

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Rockstar is a full-service recruitment company that leverages a blend of human expertise and artificial intelligence to help businesses hire better and faster at a lower cost. They offer a comprehensive recruitment service for less than $1,500 per role by providing access to a large talent database, fast and efficient candidate reviews, and human screening. Their proprietary AI enables the review of thousands of applications to quickly match candidates to job descriptions, while custom screening calls are conducted by recruiters in the US, UK, or Australia. Rockstar supports hiring across a wide range of professional roles, including sales, marketing, strategy, product, business operations, analytics, data science, software development, infrastructure, finance, and accounting. This flexible approach allows companies to meet strong candidates without long-term commitments, making it a cost-effective solution for teams of all sizes.

2 - 10 employees

🎯 Recruitment

👥 HR Tech

🤖 Artificial Intelligence

📋 Description

• Rockstar is recruiting for a company that is at the forefront of solving the affordable housing crisis. • A Director of Payments is needed to establish and execute a strategic vision that drives core collections metrics while streamlining operations to support rapid company growth. • This role will lead a mid-size team, own key processes and the tech stack, and collaborate across departments to enhance efficiency, customer experience, and financial outcomes. • The ideal candidate is a dynamic and hands-on leader who thrives at the intersection of strategy, operations, and data-driven decision-making. • This role requires a proactive problem-solver with a passion for optimizing processes, enhancing customer experience, and empowering a global remote team to achieve excellence. • Day-To-Day Responsibilities include Strategic Planning, Operational Efficiency, Process Optimization, Cross-Team Collaboration, Data-Driven Experimentation, Tech Stack Ownership, Team Leadership, and Performance Monitoring.

🎯 Requirements

• Strategic Vision: Proven ability to develop and execute a strategic roadmap aligned with business objectives and key metrics. • Operational Expertise: Experience in streamlining processes and scaling operations for growing teams and organizations. • Process Improvement: Strong track record of creating, refining, and managing efficient core processes for diverse operational needs. • Cross-Functional Collaboration: Ability to work closely with CX, Product, and Data teams to align on goals and deliver impactful results. • Analytical Proficiency: Skilled in data analysis, reporting, and experimentation to drive metrics like collections rates and operational efficiency. • Tech Stack Management: Experience owning, managing, and optimizing a technical ecosystem, including evaluating and integrating new tools. • Leadership Experience: Demonstrated success managing mid-size teams, including mentoring people managers with varying levels of experience. • Customer-Centric Approach: Empathy for customer needs and a focus on delivering exceptional customer experiences. • Adaptability and Initiative: A "jack of all trades" mindset with the ability to work independently, learn quickly, and adapt to evolving challenges. • Remote Team Building: Experience fostering strong team culture and collaboration in a remote work environment. • Collections/Payments Experience: While collections and payments experience is a plus, it is not required. • Creativity: Adaptability to help make it easier for members to stay on track with their payments, ensuring the adoption of new scalable payment options.

🏖️ Benefits

• Fully remote position • Competitive compensation package including an equity incentive plan • National medical, dental, and vision healthcare plans • Company provided life insurance policy • Optional accidental insurances, FSA, and DCFSA benefits • Unlimited paid-time (PTO) policy with eleven (11) company-observed holidays • 401(k) plan • Twelve (12) weeks of paid time off for both birth and non-birth parents • The opportunity to do what you love at a company that is at the forefront of solving the affordable housing crisis