TTEC Digital
TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.
Senior Consultant, NICE CXone
February 15
🌵 Arizona – Remote
⛰️ Colorado – Remote
+17 more states
💵 $120k - $140k / year
⏰ Full Time
🟠 Senior
💼 Consultant
TTEC Digital
TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.
📋 Description
• At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. • The NICE CXone Senior Engineer is responsible for the overall development, testing and delivery of the NICE CXone software platform. • This is a hands-on, highly technical role for resources skilled in both business and technical consulting experience. • You will be tasked to implement the NICE CXone software. • Technical experience with various Contact Center technologies including NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems will be required. • Key responsibilities include all tiers of the technology, including (but not limited to) design and development of our products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile or waterfall development processes.
🎯 Requirements
• Bachelor’s degree in computer science, IT, or engineering preferred. • 5 or more years’ experience in NICE CXone and UC environments. • 3 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems. • Experience with enterprise level CCaaS architecture for complex business needs. • Network infrastructure experience. • Experience creating and presenting to executive level stakeholders (technical and non-technical). • Team Player. • Desire to work in a fast-paced environment. • Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences. • Existing knowledge and/or industry certifications for NICE CXone and process automation technologies. • Contact Center as a Service (CCaaS) software management and domain experience. • NICE CXone and CXone Studio Experience. • 1-3 years of ASP/.NET experience (C#, VS.Net, XML, Web Services, etc.)
🏖️ Benefits
• Medical, dental, vision • tax-advantaged health care accounts • financial and income protection benefits • paid time off (PTO) and wellness time off.
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