Verint Support Engineer

April 10

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

+16 more states

🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌪️ Oklahoma – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $85k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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TTEC Digital

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TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.

1001 - 5000 employees

🤖 Artificial Intelligence

🤝 B2B

📋 Description

• This position is eligible to participate in an annual incentive program. • Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. • The TTEC Digital Managed Service Organization provides Verint’s installed customer base with post-implementation technical support services for the full line of Verint software offerings. • The Support Engineering role analyzes and evaluates technical problems and/or functionality questions within the software based on the application, data source or integration with external applications. • The role determines the best course of action to resolve the problem or inquiry.

🎯 Requirements

• 3+ years of customer contact center or customer service experience that supports implementation, and troubleshooting of software applications and related technology infrastructure, or equivalent. • Experience providing technical support for Verint products and solutions. • Experience in effectively dealing with internal escalations from Verint Professional Services and customer. • Familiarity with Contact Center operations and technology software and tools. • Bachelor’s degree in a technology discipline or related field preferred. • Familiarity with the use of troubleshooting and diagnostic tools such as Wireshark, NetMon, PerfMon, WinDBG, etc desired. • Familiarity with WEB Server Technology (i.e. IIS, WebLogic, Tomcat, & Apache) preferred. • Prior experience with the installation, support, usage or administration of Workforce Management (WFM) related products or Verint software. • Demonstrate a continuous passion for learning and growing technical skills. • Experience with Operating Systems, desktop domains (Active Directory) and Windows security. • Ability to interpret schemas and/or author queries and stored procedures. • Experience documenting customer issues with ability to tailor the explanation of technical concepts to the audience. • Ability to work a flexible schedule in the interest of customer satisfaction; may be required to participate in on-call rotations.

🏖️ Benefits

• Medical, dental, vision • tax-advantaged health care accounts • financial and income protection benefits • paid time off (PTO) and wellness time off.