Customer Success Manager

2 days ago

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plagiarism prevention • automated assessment and scoring • online grading • writing instruction • educational technology

501 - 1000

Description

• ProctorExam works with colleges, universities and certification providers to offer a secure web-based infrastructure for remote exams. • You are responsible for a defined book of business, ensuring customers obtain maximum value from ProctorExam products and services. • Proactively prioritize and strategize accounts to establish a trusted advisor relationship. • Look for up and cross sell opportunities in the current book of business. • Manage communications between clients and internal teams as the single point of contact. • Plan and present reports on account progress and goals. • Work with ProctorExam stakeholders to meet client needs and deliverables. • Negotiate contracts with clients and establish performance timelines. • Analyze client data to provide customer relationship management.

Requirements

• Must have a positive attitude, be a team player and an active ‘doer’. • Good listening, negotiation and presentation skills. • Excellent verbal and written communications skills. • Must be able to travel for client meetings, events and roadshows when necessary. • Highly self-motivated team player with the proven ability to work independently. • 2+ years experience in a quota-driven, outbound sales role from a SaaS or Education market. • Strong lead generation and prospecting experience. • Knowledge of LinkedIn and Hubspot and or Salesforce CRM a plus. • Degree educated preferred. • Fluency in English, secondary european language(s) preferred.

Benefits

• Remote First Culture • Health Care Coverage* • Education Reimbursement* • Competitive Paid Time Off • 4 Self-Care Days per year • National Holidays* • 2 Founder Days + Juneteenth Observed • Paid Volunteer Time* • Charitable contribution match* • Monthly Wellness or Home Office Reimbursement/* • Access to Modern Health (mental health platform) • Parental Leave* • Retirement Plan with match/contribution*