Manager - Billing Operations

5 days ago

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Twilio

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Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.Founded in 2008, Twilio has over 5,000 employees in 26 offices in 17 countries and counting, with headquarters in San Francisco and other offices in Atlanta, Bangalore, Berlin, Bogotá, Denver, Dublin, Paris, Prague, Hong Kong, Irvine, London, Madrid, Munich, Malmö, Mountain View, Redwood City, New York City, São Paulo, Sydney, Melbourne, Singapore, Tallinn, and Tokyo.

telecommunications • API • cloud communications • SaaS • telephony

5001 - 10000 employees

📋 Description

• Twilio is growing rapidly and seeking a Manager, Billing Operations to lead and grow our Billing Team in Mexico. • Direct supervision to a team of Billing Analysts within the Billing Operations Department. • Ensure the team provides a first-class service that is efficient, effective, and customer-focused. • Manage onboarding of customer contracts, pricing models and billing of customers. • Provide a first-class service by managing customer queries and their timely responses. • Participate in month-end close including managing and tracking recurring billing. • Mentor team members, refining processes and provide training.

🎯 Requirements

• 5+ years of accounting/finance/operations experience. • Third level qualification in Accountancy, Finance or a Business related discipline or equivalent experience. • Strong experience in the area of Billings / Revenue / Order to Cash. • Demonstrated problem-solving, strong interpersonal and communication skills. • Solid experience working with large volume transactions. • Strong attention to detail. • Ability to influence and build effective working relationships with all levels of the organization. • Advanced Excel user: able to handle very large “raw” data sets using pivots and advanced functions such as VLOOKUP. • Excellent written and verbal communication skills in English. • Experience working with Oracle, Zuora and Salesforce is advantageous, although not essential. • 2-3 years of managerial experience in Billings/Revenue for a publicly traded company. • SOX experience. • Proficient Spanish and Portuguese.

🏖️ Benefits

• Competitive pay • Generous time-off • Ample parental and wellness leave • Healthcare • Retirement savings program • Variety of offerings by location