Principal Product Manager - Routing & Compliance

October 29

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Logo of Twilio

Twilio

telecommunications • API • cloud communications • SaaS • telephony

5001 - 10000

Description

• Responsible for providing a best-in-class voice service • Lead Product for Voice Connectivity routing and security team • Responsible for the roadmap, requirements and prioritize releases for your engineering team • Write detailed and technical product requirements for your engineering team • Interface with 3rd party vendors • Run Looker (SQL queries) to track adoption, and success metrics, and KPIs. • Create hypothesis and validate with data and customer testimonials • Make recommendations on how to evolve the platform based on customer use-cases and dynamic regulatory frameworks. • Generate customer communications when regulatory frameworks change impacting customers.

Requirements

• Education in a technical field such as engineering, computer science, mathematics, data science or similar. • Experience writing detailed requirements for a software feature or solution for an internal or external customers. • Demonstrated experience working with big data sets and using tools such as writing SQL queries, sheets, or similar. • Strong technical, analytical, and UI/UX design understanding and will roll up sleeves to get the job done. • Ability to speak and write in English fluently. • Experience independently testing hypotheses and quantifying expected impact by querying internal data sets. • Experience or Interest in understanding distributed systems (cloud-scale) architectures. • Experience working in an Agile/SCRUM development process with globally-distributed teams and customers. • Experience working with direct sales, marketing, and defining pricing/packaging.

Benefits

• Generous time-off • Ample parental and wellness leave • Healthcare • 401(k) retirement savings program • Paid sick time • Paid personal time off • Paid parental leave

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