Senior Manager - Billing Operations

March 12

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Twilio

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Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.Founded in 2008, Twilio has over 5,000 employees in 26 offices in 17 countries and counting, with headquarters in San Francisco and other offices in Atlanta, Bangalore, Berlin, Bogotá, Denver, Dublin, Paris, Prague, Hong Kong, Irvine, London, Madrid, Munich, Malmö, Mountain View, Redwood City, New York City, São Paulo, Sydney, Melbourne, Singapore, Tallinn, and Tokyo.

telecommunications • API • cloud communications • SaaS • telephony

5001 - 10000 employees

📋 Description

• This position is needed to drive operational excellence in our billing operations. • We are seeking a dynamic and experienced leader to spearhead our Order-to-Cash process across multiple business lines. • As the Senior Manager, Billing Operations, you will play a critical role in optimizing processes and systems. • You’ll lead a global team of managers and individual contributors, shape the strategy, policies, and procedures while ensuring compliance, data integrity, and continuous process improvement.

🎯 Requirements

• Minimum of 7+ years of relevant order-to-cash experience, including a minimum of 5+ years managing a billing team • Solid working knowledge of business systems, particularly Zuora (minimum of 3+ years experience), Salesforce CRM, Avalara, and Oracle Fusion • Strong analytical and problem-solving skills and proven ability to perform strategic planning and priority setting to navigate complex billing scenarios and drive continuous improvement • Demonstrated track record of improving processes, solving complex problems, and implementing solutions that enhance operational efficiency and compliance • Strong leadership skills, with the ability to coach, motivate, and inspire the team to achieve excellence • Excellent verbal and written communication skills and proven ability to collaborate effectively with cross-functional teams • Demonstrated resilience, adaptability, and capacity adhering to firm deadlines while working under pressure • Advanced ability to interpret and manipulate large datasets, including advanced proficiency in Microsoft Excel • Strong knowledge and understanding of SOX controls • Bachelor’s degree in Finance, Accounting or related field

🏖️ Benefits

• Competitive pay • Generous time-off • Ample parental and wellness leave • Healthcare • Retirement savings program