Technical Support Engineer

3 days ago

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Twilio

WebsiteLinkedInAll Job Openings

telecommunications • API • cloud communications • SaaS • telephony

5001 - 10000

Description

• Deliver top-tier customer service • Navigate customers through compliance • Guide customers and partners through compliance processes • Apply critical thinking to identify fraud • Work on weekends and holidays as needed

Requirements

• Fluency in English • Strong technical proficiency with Windows and macOS • Proven experience in delivering live support • Assisting with A2P 10DLC Campaign Registration/Rejections • Live Phone Support for Account compromise and compliance violations • Navigating GDPR Compliance for European Customers • A demonstrated history of customer focus and empathy • A strong desire to learn new skills

Benefits

• Competitive pay • Generous time-off • Ample parental leave • Wellness leave • Healthcare • Retirement savings program